Before Your Appointment...
At Beautiful You Hair Co, every appointment is reserved especially for you. We value your time and ask that you also respect the time of our stylists and other clients waiting for appointments.
Appointment Confirmations
When you make an appointment, you will receive a confirmation email containing your appointment details. We recommend adding the appointment to your calendar so the date and time are easy to remember.
Approximately three days before your appointment, you will also receive an SMS reminder with the option to confirm or request a change to your booking.
Please contact us as soon as possible if you need to make any changes. Receiving or not receiving a confirmation email or SMS does not affect your responsibility to attend the appointment or provide the notice required under this policy.
Our Cancellation Policy
Please provide at least 48 hours’ notice if you need to cancel, reschedule or make a significant change to your appointment.
More than 48 hours’ notice
Appointments cancelled or rescheduled with more than 48 hours’ notice will not incur a cancellation fee.
Any booking deposit paid may be transferred to your rescheduled appointment.
Less than 48 hours’ notice
Appointments cancelled, rescheduled or substantially reduced with less than 48 hours’ notice may incur a cancellation fee of up to 50% of the booked services.
Any deposit already paid will be applied towards this fee rather than charged in addition to it.
Missed appointments
Clients who do not attend their appointment and do not contact the salon may be charged 50% of the booked services.
The outstanding cancellation fee may need to be paid before another appointment can be booked.
Booking Deposits
A booking deposit may be required for:
Your deposit forms part of the total cost of your appointment and may be transferred to another appointment when at least 48 hours’ notice is provided.
Deposits may be forfeited where an appointment is cancelled, rescheduled or significantly reduced with less than 48 hours’ notice, or where the client does not attend.
Changes to Booked Services
Please let us know as early as possible if you would like to remove or significantly change part of your booking.
Appointments are scheduled according to the time required for the services selected. Removing a major service at short notice may be treated as a late cancellation because the reserved appointment time may not be able to be filled.
Late Arrivals
Please contact the salon as soon as possible if you are running late.
Depending on the time remaining, we may need to:
Where there is not enough time to safely and professionally complete the service, the appointment may be treated as a late cancellation.
Emergencies and Unexpected Circumstances
We understand that genuine emergencies, illness and unexpected situations can occur.
Please contact us as soon as possible. Exceptions may be made at management’s discretion based on the circumstances.
Salon Cancellations
On rare occasions, Beautiful You Hair Co may need to cancel or reschedule an appointment due to staff illness or circumstances outside our control.
Where this occurs, no cancellation fee will apply and any deposit will be transferred or refunded.
We will make every reasonable effort to provide as much notice as possible and find another suitable appointment time.
Agreement to This Policy
By making an appointment with Beautiful You Hair Co, whether online, by telephone, in person or through social media, you acknowledge and agree to this Cancellation & Booking Policy.
Thank you for respecting the time of our team and helping us provide the best possible experience for all our clients.